Collection: FAQ

Yes, shipping is charged.

Sometimes we may not have a product you ordered. In this case, we ship the rest of your order and refund you for the missing items. The order is then considered fulfilled. Later, when the missing product comes back in stock, you can ask for it to be shipped to you. But as this is a new order, shipping is charged.

In case Canada Post goes on a strike, your orders will be prepared and sent out via UPS Standard even if you selected Canada Post Expedited as your method of shipment. We may need to request additional payment for shipment if the additional cost of shipping through UPS is significantly higher.

Please contact us at mobiaxca@gmail.comif you have any questions. We will do our best to ensure that your package steers clear of the chaos.

Any orders received before 2 pm are shipped the same day from our warehouse in Ottawa, Canada. 

On average, it can take between 2 to 5 business days for you to receive your order.

All products are shipped using Canada Post Expedited unless requested otherwise. You can select your preferred shipping method from within the shopping cart.